Certificate III in Customer Contact - SELMAR
The Certificate III in Customer Contact is a Nationally Recognised Qualification aimed at Contact Centre Consultants taking (inbound customer service) and making calls (outbound sales).
Training Outcomes:
• Ability to use the appropriate tone and language to identify
customer needs
• Use problem solving approaches to identify customer needs and to resolve
customer complaints
• Work as part of a team and apply knowledge of one's own role to achieve
team goals
• Manage own time and work priorities
• Use technology to assist the manipulation of information
Job roles
• Call/contact Centre Agent
• Customer Service Representative
• Senior Customer Service Representative
• Telesales Representative
Delivery Options
Workplace Traineeship Group facilitation in the workplace or one on One
Eligibility for Government Funded Training
The Victorian State Government supports learning and development for those wishing to advance in their career. In order to receive full government funded training the candidate must satisfy the following requirements:
• Be an Australian Citizen or Permanent Resident
• Must not already hold a qualification at certificate III level or higher
Sample units covered:
• BSBCUS301A Deliver & monitor a service to customers
• BSBPRO401A Develop product knowledge
• BSBCCO304A Provide sales solutions to customers
• BSBCMM301A Process customer complaints
• BSBWOR301A Organise personal work priorities & development
• BSBWOR201A Manage personal stress in the workplace
• BSBFLM312B Contribute to team effectiveness
• BSBINN301A Promote innovation in team effectiveness
• BSBOHS301B Apply knowledge of OHS legislation in the workplace
• BSBCCO301A Use multiple information systems
• BSBWOR203A Work effectively with others
• BSBMGT405A Provide personal leadership
Recognition of Prior Learning (RPL) is available to all students.
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