Domestic Student Refund Policy

Policy Statement

SELMAR Institute of Education is committed to the fair and transparent application of fees and charges, including the processing of refunds. Domestic and international students are provided with details of all fees and charges and copies of the relevant refund policy prior to enrolment.

This policy outlines the circumstances in which a domestic student may receive a full or partial refund of their tuition fees.

Scope

This policy applies to the refund of fees paid for the delivery of courses to local students. Refunds may be provided to students, their employers or any other agency which has paid the course fee on behalf of a student.

Definitions

Tuition Fee: The tuition fee for the delivery of the training.

Materials Fee: A charge to cover the cost of manuals or other materials required by the student for a specific course. These items remain the property of the student.

 

POLICY 

Full Tuition Fee Refunds

SELMAR cancels a course

Where SELMAR cancels a course, a full refund including tuition fee and any materials fee will be offered. SELMAR will make every effort to reschedule the course and offer an alternative place to the student. The student is not obliged to accept alternative offers and may request a full refund instead.  The materials must be returned in a re-sellable condition to receive a refund of the materials fee.

Withdrawal prior to commencements

Where a Victorian Government funded student withdraws from a course prior to the course commencement date, a full refund of the tuition fee will be provided.

Where a non-government funded student withdraws from a course with 7 days written notice prior to the course commencement date, a full refund of the tuition fee will be provided.

Partial Refunds

Withdrawal Prior to course commencement

Where a non-government funded student withdraws from a course less than 1 week before course commencement they will receive a 90% refund of course fees.

Withdrawal after course commencement

All students who withdraw within 4 weeks of course commencement will receive a 60% refund of tuition fees.

No Refund

Students who withdraw after 4 weeks of commencement will not be eligible for a refund.

Where a student’s enrolment is cancelled by SELMAR Institute of Education due to a breach of the Discipline Policy (SMP 21) no refund will be provided.  A student has the right to appeal the decision to cancel enrolment due to a breach of the Discipline Policy (SMP21).

Notification of withdrawal and requests for refunds.

Withdrawals must be requested in writing on an Enrolment Variation Form.

Exceptional Circumstances

In exceptional circumstances the Head of Department may authorise a partial refund of the tuition fee for a student who withdraws 4 weeks after the course commencement date. The proportion of fees to be refunded will be at the discretion of the Head of Department and take into consideration how much of the course the student has completed.

Exceptional circumstances are defined as those where due to illness or injury a student is unable to continue their studies and would not reasonably be able to continue after a 6 month deferment.

Refund of Materials Fees

Materials fees may be refunded at the discretion of the Head of Department where a student cancels before, or within 4 weeks of course commencement. The materials must be returned in re-saleable condition and the Head of Department will determine whether there is a possibility of re-selling them to another student before offering a refund.