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Posts tagged: customer service
The role of customer service in aged care

The role of customer service in aged care

Friday, December 11, 2015

The Australian aged care system is moving towards consumer-directed care giving individuals more choice in their care requirements1. This means that for aged care service providers, customer service is more important than ever. It’s important to remember that customers are not only your residents but their families and local community as well. The notion of […]

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5 top tips for customer service

5 top tips for customer service

Saturday, October 24, 2015

There is a well-known adage in sales that it costs you five times as much to win a new customer than to keep an existing one. How you treat your customers determines the likelihood of them returning. Customer service tends to be focused on external customers, and generally around securing and maintaining business. Whilst external […]

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