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Executive Assistant

The role of Executive Assistant is crucial to many businesses, providing support to executives and managing important information.


Working as an Executive Assistant can involve a variety of responsibilities depending on the industry, however generally the position involves a combination of high level administration tasks, research and client liaison. Tasks like managing an executive’s calendar, making travel arrangements and preparing presentations can be expected.

Most Executive Assistant jobs are full time and require a high level of organisational skills as well as the ability to prioritise workloads, time management, effective communication and reporting skills. Executive Assistants roles are indoors in a professional office setting. They are found in many companies, universities, schools, government organisations and not-for-profits.

Key Responsibilities

  • Manage the smooth operation of the office daily
  • Maintain files and records
  • Prepare correspondence including emails, reports and presentations
  • Schedule meetings and managing the executive’s calendar

Why It’s Great

Working in a professional environment with plenty of interaction with people makes the role of Executive Assistant one that is fast-paced and fun. You are the executive’s go-to and your role is often central to their success, so you’ll always know that you are important. Executive Assistants need to be flexible and able to quickly reprioritise based on changes in their employer’s schedule. As the first point of contact for many, your role involves plenty of communication with others, while the research aspects of the job means you’re constantly learning new things so you’ll never get bored.

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Trainers/Assessors are quite simply people who train other people. As a Trainer/Assessor, you’ll have developed your skills and knowledge in one or more areas to enable you to train others. In this role you might work within various workplaces, at an Australian TAFE or for a private vocational organisation.

The role of Trainer/Assessor is important to strengthen various industries and improve the skills of employees within a range of businesses, big and small. Employers engage the services of a Trainer/Assessor to teach their employees essential skills. These skills could be anything from effective customer service to operating equipment safety.

As a Trainer/Assessor the hours and location can vary – you might travel frequently to deliver training, perhaps even interstate. If you’re employed by a training organisation you might work from a specific location. Trainers/Assessors can also be self-employed and choose their own hours and locations to train within.

Key Responsibilities

  • Identify the needs of the individuals and/or the workplace for which you are training
  • Develop training materials
  • Create a course curriculum and training delivery method
  • Monitor and evaluate students, produce reports if required

Why It’s Great

When you’ve got a bunch of skills and experience in a particular area, but you’re ready for a career change, becoming a Trainer/Assessor can be an exciting new career path. If you opt to work for yourself, you could create a rewarding business with as much flexibility as you choose. As a Trainer/Assessor, you’re contributing to enhancing your industry by working to improve the skills of others and their various workplaces. Travel opportunities are definitely on the cards when you are a Trainer/Assessor, meaning that this can be an exciting and diverse career.

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Customer Service Advisor

Almost every industry needs Customer Service Advisors. People in this role are at the forefront of responding to customers and providing them with information about products and services.

As a Customer Service Advisor, you might communicate with clients in person, on the phone, via web chat or by email. It’s important to have effective communication skills so that you can provide the highest level of customer service. You may need to take notes and keep records of your dealings with clients, so using and updating spreadsheets and other administrative skills can be useful.

The hours vary depending on the industry and specific role. There are many full time positions available for Customer Service Advisors, as well as part time, shift work and casual opportunities. Customer Service Advisors tend to work in a comfortable indoor environment.

Key Responsibilities

  • Communicate effectively through various mediums with a diverse range of customers
  • Develop an understanding of a variety of products and services, utiising a knowledge management system
  • Assist clients in product selection and problem solving
  • Maintain records, files and spreadsheets pertaining to your clients

Why It’s Great

If you’re a people person, Customer Service Advisor roles require plenty of interaction with clients so you never have to worry about talking too much. Helping others to find what they are looking for and solving their problems is satisfying and rewarding. The requirements of the role can vary, allowing for full time, part time and casual opportunities depending on your lifestyle. An indoor working environment makes the role comfortable throughout the year. Almost all sectors require Customer Service Advisors – from banks to retail stores, professional services to hotels. Discover an industry that plays to your strengths and enjoy an interactive career as a Customer Service Advisor.

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